Privacy policy

Who we are

Team 218 Web Services is a web design and SEO agency owned and operated by Kim and Chuck Hersey in Williamsburg, Iowa. Our website address is https://team218.com. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.

Information we collect

Information you provide directly

When you fill out a form on our website (contact form, free audit request, or project onboarding form), we collect the information you submit. This may include your name, email address, phone number, business name, business address, website URL, and project details. We only collect information that you voluntarily provide.

Information collected automatically

When you visit our website, our server and analytics tools may automatically collect certain technical information including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and the date and time of your visit. This information is collected through standard server logs and analytics tools, not through tracking cookies or advertising pixels.

Cookies

Our website uses only essential cookies required for basic website functionality, such as session management and form submissions. We do not use advertising cookies, tracking cookies, or third-party marketing pixels. If you submit a form on our site, a temporary cookie may be set to confirm your submission. WordPress and Divi may set functional cookies related to site performance and display preferences.

How we use your information

We use the information we collect for the following purposes:

To respond to your inquiry. When you fill out a contact form, audit request, or onboarding form, we use the information you provide to respond to your message and discuss your project.

To provide our services. If you become a client, we use your business information to design, develop, and maintain your website and deliver related services as outlined in your working agreement.

To improve our website. We use anonymized analytics data to understand how visitors use our site, which pages are most visited, and how we can improve the user experience.

To communicate with you. We may use your email address or phone number to follow up on your inquiry, provide project updates, or share information relevant to services you have requested. We do not send unsolicited marketing emails.

Information we do not collect

We do not collect payment card information through our website. Payments are processed through our digital invoicing provider, which handles payment data under its own security and privacy standards.

We do not collect sensitive personal information such as Social Security numbers, driver's license numbers, or financial account details.

How we share your information

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:

Service providers. We may share limited information with third-party tools we use to deliver our services, such as our web hosting provider (NameHero), form processing (Gravity Forms), and analytics tools. These providers access your data only to perform services on our behalf and are obligated to protect it.

Legal requirements. We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data retention

Contact form submissions and project onboarding data are retained for the duration of our business relationship and for a reasonable period afterward for record-keeping purposes. Analytics data is retained in anonymized form. You may request deletion of your personal data at any time by contacting us.